RCR Companies brochure
excerpts
Who We Are
Established in 1977 by CEO Robert Richey, RCR Companies is the largest plumbing contractor in the western United States. With more than a dozen locations serving new single-family and multi-family housing in California, Arizona and Nevada, we have plumbed more than 300,000 homes since our founding.
RCR creates value by investing in the best people, establishing the most effective design, installation and customer service systems, and implementing a uniquely rigorous Quality Assurance program. Standard operating procedures enable us to deliver the same level of quality and customer service in every market we serve.
RCR’s sophisticated systems and innovative processes have revolutionized the plumbing industry:
Why RCR Is Your Best Value
Quality Assurance program. Our Q.A. department has its own managers, equipment and technicians, completely separate from our production and service department. We perform quality inspections at three stages of the construction process, increasing homeowner satisfaction and boosting your reputation in the home building industry.
Expert project management. Our salespeople are trained to function as project managers. They stay with the job throughout the construction process and warrantee period, helping ensure a smooth workflow and rapid resolution of jobsite issues.
Dedication to safety. Each division of RCR has a dedicated safety manager who enforces our stringent safety program. Bi-weekly tailgate meetings are held on each project site to ensure that safety is always a top priority on your jobsite.
Consistent installation. Our in-house engineers utilize a CAD (computer-aided drafting) system to produce accurate pre-fabricated installation. This process maintains consistency throughout the project.
Skilled, experienced, hands-on plumbers. Field superintendents who average 15 years’ experience oversee our hourly plumbers. Realistic budgets allow quality installation at a competitive price.
Round-the-clock customer service. Our centralized customer service department responds promptly to your homeowner service calls with skilled, professional technicians who are available 24 hours a day, 7 days a week.
Value engineering/Plan checks. Our expert design team can help streamline and value-construct your projects. We are also able to provide engineered plan checks for your city submittal process.
Total commitment to customer satisfaction. All of our strategically located divisions are committed to exceeding builders’ and homeowners’ expectations. Continuous training at all levels ensures that our customers are receiving the best service from the most knowledgeable individuals in the industry.
excerpts
Who We Are
Established in 1977 by CEO Robert Richey, RCR Companies is the largest plumbing contractor in the western United States. With more than a dozen locations serving new single-family and multi-family housing in California, Arizona and Nevada, we have plumbed more than 300,000 homes since our founding.
RCR creates value by investing in the best people, establishing the most effective design, installation and customer service systems, and implementing a uniquely rigorous Quality Assurance program. Standard operating procedures enable us to deliver the same level of quality and customer service in every market we serve.
RCR’s sophisticated systems and innovative processes have revolutionized the plumbing industry:
- Every system arrives at the jobsite as a prefabricated unit, ready for installation.
- Our state-of-the-art, NHQ-certified Quality Assurance program involves three separate inspections for every home we plumb.
- Our patent-pending Hot Hydro water system testing process has resulted in a 54 percent drop in service calls during the first 18 months of use.
Why RCR Is Your Best Value
Quality Assurance program. Our Q.A. department has its own managers, equipment and technicians, completely separate from our production and service department. We perform quality inspections at three stages of the construction process, increasing homeowner satisfaction and boosting your reputation in the home building industry.
Expert project management. Our salespeople are trained to function as project managers. They stay with the job throughout the construction process and warrantee period, helping ensure a smooth workflow and rapid resolution of jobsite issues.
Dedication to safety. Each division of RCR has a dedicated safety manager who enforces our stringent safety program. Bi-weekly tailgate meetings are held on each project site to ensure that safety is always a top priority on your jobsite.
Consistent installation. Our in-house engineers utilize a CAD (computer-aided drafting) system to produce accurate pre-fabricated installation. This process maintains consistency throughout the project.
Skilled, experienced, hands-on plumbers. Field superintendents who average 15 years’ experience oversee our hourly plumbers. Realistic budgets allow quality installation at a competitive price.
Round-the-clock customer service. Our centralized customer service department responds promptly to your homeowner service calls with skilled, professional technicians who are available 24 hours a day, 7 days a week.
Value engineering/Plan checks. Our expert design team can help streamline and value-construct your projects. We are also able to provide engineered plan checks for your city submittal process.
Total commitment to customer satisfaction. All of our strategically located divisions are committed to exceeding builders’ and homeowners’ expectations. Continuous training at all levels ensures that our customers are receiving the best service from the most knowledgeable individuals in the industry.
client
RCR Companies
project
Capability brochure
audience
Single- and multi-family home developers
goal
To emphasize the value of superior plumbing installation and customer service in producing high customer satisfaction ratings for developers
RCR Companies
project
Capability brochure
audience
Single- and multi-family home developers
goal
To emphasize the value of superior plumbing installation and customer service in producing high customer satisfaction ratings for developers